Suicide Prevention

If there is an immediate fear of death or injury, please call 911. Any suicidal thought is a risk. HealthWest's crisis line is (231)-722-HELP.  Please call:

Suicide Prevention Lifeline:

(800) 273-TALK (8255)

HealthWest crisis helpline:

(231) 722-HELP (4357)

More Information

Community Resources

Below are just a few areas that we measure data and outcomes surrounding our services at HealthWest.

 

  • Attending appointments at HealthWest with the individual in services.
    • Individuals in services who are attending appointments with their prescriber are accompanied on that appointment by HealthWest staff an average of 97% of the time.
    • Individuals who are seen at our Integrated Health Clinic are accompanied by HealthWest staff 84% of the time.

 

  • NiaTx Consumer Advisory Committee:
    • This Committee is comprised of individuals that are in or have been in services at HealthWest.
    • NiaTx is an easy to use model of process improvement designed specifically for behavioral health.
    • This Committee came together and began working to resolve one problem:
      • Decrease the number of people who are readmitted to psychiatric hospitals within two months of discharge from their previous hospital stay.
    • The Committee asked for teams to volunteer and soon after began working with four teams at HealthWest.  These are the teams who provide services to individuals with a diagnosis of a mental illness.
    • The project involves a short questionnaire that a Case Manager would go over with the individual who is in the hospital.
      • The questions were considered to be of the most value by those on the Committee, most of whom had been in a psychiatric hospital or had a loved one who had been inpatient.
      • This questionnaire prompts discussion on potential relapse concerns, lends itself to crisis planning, and provides more of a connection between the individual and the team.
    • Data is currently being collected and outcomes will be analyzed in early November of 2016.

 

  • Recent Satisfaction Survey data highlights:
    • Adults in services at HealthWest reported the following:
      • “I am getting better because of the services I receive”: 81% agreed or strongly agreed with this statement
      • “Staff explain services and medications to me in a way that I understand”: 92% agreed or strongly agreed with this statement
      • “I helped choose my treatment goals and what I wanted to work on over the next few months”: 91% agreed or strongly agreed with this statement.
      • “Staff listen and I feel understood”: 93% agreed or strongly agreed with this statement.
    • Youth in services at HealthWest reported the following:
      • “I feel safe”: 93% agreed or strongly agreed with this statement.
      • “Staff show care and compassion”: 95% agreed or strongly agreed with this statement.
      • “I feel better about my problems”: 82% agreed or strongly agreed with this statement.
      • “I like my worker”: 97% agreed or strongly agreed with this statement.
    • Parents of a young person receiving services at HealthWest reported the following:
      • “The services my child receives are helpful”: 93% agreed or strongly agreed with this statement.
      • “I feel comfortable asking questions”: 94% agreed or strongly agreed with this statement.
      • “Staff show care and compassion”: 96% agreed or strongly agreed with this statement.
      • “”I help choose my child’s treatment goals”: 96% agreed or strongly agreed with this statement.

 

  • Transition to Independence Process (TIP) outcome data:
    • Improvements in functioning for the first three quarters of 2016:
      • Individuals on probation has decreased from 40% to 22%.
      • Individuals who are now working, going to school, or volunteering has improved from 68% to 75%.
      • Individuals who were homeless or couch surfing decreased from 8% to 5%.  (Since the second quarter of 2014 there has been a decrease from 28% homeless or couch surfing to the current level of 5%).
      • Individuals in services who are in jail, detention, a residential program or missing from services dropped from 8% to 2%.
      • Individuals who are attending school or obtaining a GED has 54% to 58%.
      • Those who are not working, volunteering or attending school dropped from 32% to 25%.
      • Click here for more.