Any suicidal thought is a risk. Help is always available. HealthWest's 24/7 crisis line is (231) 722-HELP. Anyone with a mental health concern can also walk into our offices at 376 E. Apple Ave., during business hours for an assessment. If there is an immediate fear of death or injury, please call 911.

Suicide Prevention Lifeline:
(800) 273-TALK (8255)

Crisis Text Line:
Text Home to 741741

Nacional de Prevención del Suicidio
(888) 628-9454

LGBTQ Youth Hotline
(866) 488-7386

Suicide Hotline for Deaf & Hard of Hearing
(800) 799-4889

In crisis? Get Help Here
 

Data & Outcomes

Below are just a few areas that we measure data and outcomes surrounding our services at HealthWest.

 

  • Attending appointments at HealthWest with the individual in services.
    • Individuals in services who are attending appointments with their prescriber are accompanied on that appointment by HealthWest staff an average of 97% of the time.
    • Individuals who are seen at our Integrated Health Clinic are accompanied by HealthWest staff 84% of the time.

 

  • NiaTx Consumer Advisory Committee:
    • This Committee is comprised of individuals that are in or have been in services at HealthWest.
    • NiaTx is an easy to use model of process improvement designed specifically for behavioral health.
    • This Committee came together and began working to resolve one problem:
      • Decrease the number of people who are readmitted to psychiatric hospitals within two months of discharge from their previous hospital stay.
    • The Committee asked for teams to volunteer and soon after began working with four teams at HealthWest.  These are the teams who provide services to individuals with a diagnosis of a mental illness.
    • The project involves a short questionnaire that a Case Manager would go over with the individual who is in the hospital.
      • The questions were considered to be of the most value by those on the Committee, most of whom had been in a psychiatric hospital or had a loved one who had been inpatient.
      • This questionnaire prompts discussion on potential relapse concerns, lends itself to crisis planning, and provides more of a connection between the individual and the team.
    • Data is currently being collected and outcomes will be analyzed in early November of 2016.

 

  • Recent Satisfaction Survey data highlights:
    • Adults in services at HealthWest reported the following:
      • “I am getting better because of the services I receive”: 81% agreed or strongly agreed with this statement
      • “Staff explain services and medications to me in a way that I understand”: 92% agreed or strongly agreed with this statement
      • “I helped choose my treatment goals and what I wanted to work on over the next few months”: 91% agreed or strongly agreed with this statement.
      • “Staff listen and I feel understood”: 93% agreed or strongly agreed with this statement.
    • Youth in services at HealthWest reported the following:
      • “I feel safe”: 93% agreed or strongly agreed with this statement.
      • “Staff show care and compassion”: 95% agreed or strongly agreed with this statement.
      • “I feel better about my problems”: 82% agreed or strongly agreed with this statement.
      • “I like my worker”: 97% agreed or strongly agreed with this statement.
    • Parents of a young person receiving services at HealthWest reported the following:
      • “The services my child receives are helpful”: 93% agreed or strongly agreed with this statement.
      • “I feel comfortable asking questions”: 94% agreed or strongly agreed with this statement.
      • “Staff show care and compassion”: 96% agreed or strongly agreed with this statement.
      • “”I help choose my child’s treatment goals”: 96% agreed or strongly agreed with this statement.

 

  • Transition to Independence Process (TIP) outcome data:
    • Improvements in functioning for the first three quarters of 2016:
      • Individuals on probation has decreased from 40% to 22%.
      • Individuals who are now working, going to school, or volunteering has improved from 68% to 75%.
      • Individuals who were homeless or couch surfing decreased from 8% to 5%.  (Since the second quarter of 2014 there has been a decrease from 28% homeless or couch surfing to the current level of 5%).
      • Individuals in services who are in jail, detention, a residential program or missing from services dropped from 8% to 2%.
      • Individuals who are attending school or obtaining a GED has 54% to 58%.
      • Those who are not working, volunteering or attending school dropped from 32% to 25%.
      • Click here for more.