For Providers
| Agency Policy and Procedures |
| Leadership |
| 01-004 Mission Vision and Values, Code of Ethics, Mission Statement
01-006 Corporate Compliance |
| Human Resources |
| 02-001 Training is Psychological and Physical Interventions |
| 02-007 Screening, Orientation and Supervision of Community Mental Health Services Volunteers |
| 02-008 Screening, Orientation, Supervision, and Processing of Student Observers/Interns (REVISED) |
| 02-011 Verification of License, Certification, or Registration of CMH Professional Employees and Contracted Professional Providers |
| 02-015 Clinical Supervision |
| 02-016 Workforce Development |
| 02-017 Privileging of Licensed Independent Practitioner |
| 02-026 Credentialing and Re-Credentialing Requirements
02-027 Resignation or Retirement of Direct Care Staff |
| Finance |
| 03-014 Provider Claim Dispute Resolution |
| 03-015 Billing Audit |
| 03-017 Client Payeeship |
| Recipient Rights |
| 04-001 Confidentiality of Recipient Information/Records and Privileged Communications |
| 04-002 Exchange of Recipient Information |
| 04-003 Informed Consent for Community Mental Health Treatment |
| 04-004 Duty to Warn |
| 04-005 Responding to Subpoenas |
| 04-006 Safeguarding the Rights of Recipients |
| 04-007 Fingerprints, Photographs, Audio Tape, or Use One-Way Glass |
| 04-008 Family Planning |
| 04-009 Restraint, Seclusion, and Physical Intervention |
| 04-010 Services Suited to Condition, Dignity, and Respect |
| 04-011 Change in Type of Treatment |
| 04-012 Comprehensive Examinations-Residential Facilities |
| 04-013 Treatment by Spiritual Means-Residential Facilities |
| 04-014 Right to Entertainment Material, Information, and News |
| 04-015 Recipient Communication by Mail, Telephone, and Visits- Residential Facilities |
| 04-016 Recipient’s Property and Funds |
| 04-017 Freedom of Movement |
| 04-018 Resident Labor-Residential Facilities and Other Locations |
| 04-019 Reporting of Unusual Incidents |
| 04-020 Reporting of Abuse and Neglect |
| 04-021 Reporting and Review of Recipient Deaths |
| 04-022 Complaints, Appeals and Dispute Resolution |
| 04-023 Resolution of Complaints, Disputes and Grievances |
| 04-024 Peer Review and the Root Cause Analysis |
| 04-025 Advance Directives |
| 04-026 Recipient Rights for Substance Abuse Programs |
| 04-028 Choice of Mental Health Professional |
| Management of Information and Technology |
| 05-003 Records Retention |
| 05-004 Agency Forms |
| Health and Behavior Management |
| 06-001 Behavioral Support Committee |
| 06-003 Dietary Referral and Assessment |
| 06-004 Professional Assessment |
| 06-007 Sexual Activity in Specialized Residential Facilities |
| 06-008 Medication Errors and Medication Documentation Errors |
| 06-009 Formulary of Psychotropic Medications |
| 06-010 Medication Management |
| 06-011 Coordination of Care with Primary Care Physician from Intake through Discharge |
| 06-012 Health Screen and Physical Examinations |
| 06-015 Clinical Documentation Standards (REVISED) |
| 06-016 Clozaril/Clozapine Treatment Systems (CTS) Procedures |
| 06-017 Clinical Practice Guidelines |
| 06-018 Responding to Medical Emergencies |
| 06-019 HealthWest Adult Jail Diversion Practice |
| 06-020 Self-Determination |
| 06-022 Access Process for Adults & Children with Mental Illness & Individuals with Developmental Disabilities |
| 06-023 Utilization Management |
| 06-024 Obtaining Authorization for Services Out of Network |
| 06-025 Telepsychiatry/Telehealth
06-026 Person Centered Planning 06-030 Vivitrol Administration Protocol 06-031 Suboxone Administration Protocol |
| Environment of Care |
| 07-002 Staff Travel and Use of County Vehicles (REVISED) |
| 07-003 Exposure Control Plan |
| 07-005 Tuberculosis Infection Control |
| 07-006 Maintenance Inspection of Vehicle’s Wheelchair Tie-Down Systems |
| 07-007 Emergency Relocation of Services |
| 07-012 Infection Control and Prevention Plan
07-013 Surveillance of Infection |
| 07-014 Managing Sharps |
| 07-015 Life Safety/Fire and Emergency Preparedness |
| 07-019 Prevention and Management of Violence in the Workplace and Attachments
07-020 Smoking and the Use of Tobacco Products and Electronic Cigarettes in HealthWest Facilities |
| 07-021 Hazardous Material Safe Handling and Disposal |
| Attachment A – MHC, Attachment B Brinks, Attachment C Indian Bay, Attachment D Wesley-Roberts, Attachment G Clubhouse, Form A177 Critical Incident Review |
| Organizational Performance |
| 09-001 Quality Assessment and Performance Improvement |
| 09-003 Clinical Chart Review |
| Contracts |
| 10-001 CMH Contracts /Lease Agreements, Attachment A, 10-001 Attachment B, Attachment B2, |
| 10-002 Notification of Termination of Contracted Providers to Individuals, Agency, Staff, and Other Contracted Providers |
| 10-003 Contracted Vendor/ Provider Application and Compliance Review |
| 10-004 Credentialing and Re-credentialing of Providers |
| 10-005 Provider Conflict of Interest |
| 10-006 Provider / Contractor Business and Financial Status |
| 10-007 Provider Compliance with Michigan Mental Health Code/ MDHHS-ORR Requirements |
| 10-008 Provider Orientation and Implementation of Person-Centered Planning |
| 10-009 Environment of Care |
| 10-010 Infection Control |
| 10-011 Clinical and Support Services Documentation |
| 10-012 Maintenance of Provider Manual |
| 10-013 Follow up of Group Home Maintenance Issues |
| 10-014 Monitoring of Ownership and Control Interests of Providers for Exclusion from Participation in Federal Health Care Programs |
| Customer Service |
| 11-001 Implementation and Monitoring of HealthWest Customer Satisfaction Surveys |
| 11-003 Orientation: Addressing Educational Needs of Persons Served |
| 11-005 Agency Standards of Customer Service
11-006 Assuring Appropriate Accomodations |
| Best Practice Guidelines |
| 12-001 Antabuse Protocol |
| 12-002 Person Centered Planning Guidelines http://mi.michigan.gov/mdhhs/0,5885,7-339-71550_2941_4868_4900—,00.html |
| 12-003 Medical Staff Peer Review Protocol |
| 12-005 Prescribing Psychotropic Medications for Children and Adolescents |
| 12-006 ADHD Protocol |
| 12-007 Nursing Guidelines (attachment A) (attachment B) |
| 12-008 Monitoring of Children and Adolescents Being Treated with Ant-depressants |
| 12-009 Requests for Behavioral Support Services |
| 12-010 Simultaneous Use of Multiple Psychotropic Medications |
| 12-011 Prescribing for Individuals with Co-Occurring Disorders |
| 12-012 Suicide Assessment and Intervention |
| 12-013 Relapse Prevention |
| 12-014 Guideline for Prescribing Psychotropic Medications during Pregnancy for Individuals Receiving Services |
| 12-015 Staff Medication Assistance 12-019 Medication Assisted Treatment |
| Affiliation Policies/Procedures |
| http://www.lsre.org/policies |