Any suicidal thought is a risk. Help is always available. HealthWest's 24/7 crisis line is (231) 722-HELP. Anyone with a mental health concern can also walk into our offices at 376 E. Apple Ave., during business hours for an assessment. If there is an immediate fear of death or injury, please call 911.

Suicide Prevention Lifeline:
(800) 273-TALK (8255)

Crisis Text Line:
Text Home to 741741

Nacional de Prevención del Suicidio
(888) 628-9454

LGBTQ Youth Hotline
(866) 488-7386

Suicide Hotline for Deaf & Hard of Hearing
(800) 799-4889

For Providers

Agency Policy and Procedures
01-004 Mission Vision and Values,  Code of Ethics,  Mission Statement

01-006 Corporate Compliance

Human Resources
02-001 Training is Psychological and Physical Interventions
02-007 Screening, Orientation and Supervision of Community Mental
Health Services Volunteers
02-008 Screening, Orientation, Supervision, and Processing of Student Observers/Interns (REVISED)
02-011 Verification of License, Certification, or Registration of CMH
Professional Employees and Contracted Professional Providers
02-015 Clinical Supervision
02-016 Workforce Development
02-017 Privileging of Licensed Independent Practitioner
02-026 Credentialing and Re-Credentialing Requirements

02-027 Resignation or Retirement of Direct Care Staff

03-014 Provider Claim Dispute Resolution
03-015 Billing Audit
03-017 Client Payeeship
Recipient Rights
04-001 Confidentiality of Recipient Information/Records and Privileged Communications
04-002 Exchange of Recipient Information
04-003 Informed Consent for Community Mental Health Treatment
04-004 Duty to Warn
04-005 Responding to Subpoenas
04-006  Safeguarding the Rights of Recipients
04-007 Fingerprints, Photographs, Audio Tape, or Use One-Way Glass
04-008 Family Planning
04-009 Restraint, Seclusion, and Physical Intervention
04-010 Services Suited to Condition, Dignity, and Respect
04-011 Change in Type of Treatment
04-012 Comprehensive Examinations-Residential Facilities
04-013 Treatment by Spiritual Means-Residential Facilities
04-014 Right to Entertainment Material, Information, and News
04-015 Recipient Communication by Mail, Telephone, and Visits- Residential Facilities
04-016 Recipient’s Property and Funds
04-017 Freedom of Movement
04-018 Resident Labor-Residential Facilities and Other Locations
04-019 Reporting of Unusual Incidents
04-020 Reporting of Abuse and Neglect
04-021 Reporting and Review of Recipient Deaths
04-022 Complaints, Appeals and Dispute Resolution
04-023 Resolution of Complaints, Disputes and Grievances
04-024 Peer Review and the Root Cause Analysis
04-025 Advance Directives
04-026 Recipient Rights for Substance Abuse Programs
04-028 Choice of Mental Health Professional
Management of Information and Technology
05-003 Records Retention
05-004 Agency Forms
Health and Behavior Management
06-001 Behavioral Support Committee
06-003 Dietary Referral and Assessment
06-004  Professional Assessment
06-007 Sexual Activity in Specialized Residential Facilities
06-008  Medication Errors and Medication Documentation Errors
06-009  Formulary of Psychotropic Medications
06-010 Medication Management
06-011  Coordination of Care with Primary Care Physician from Intake through Discharge
06-012  Health Screen and Physical Examinations
06-015  Clinical Documentation Standards (REVISED)
06-016 Clozaril/Clozapine Treatment Systems (CTS) Procedures
06-017  Clinical Practice Guidelines
06-018 Responding to Medical Emergencies
06-019 HealthWest Adult Jail Diversion Practice
06-020 Self-Determination
06-022 Access Process for Adults & Children with Mental Illness & Individuals
with Developmental Disabilities
06-023 Utilization Management
06-024 Obtaining Authorization for Services Out of Network
06-025 Telepsychiatry/Telehealth

06-026 Person Centered Planning

06-030 Vivitrol Administration Protocol

06-031 Suboxone Administration Protocol

Environment of Care
07-002 Staff Travel and Use of County Vehicles (REVISED)
07-003 Exposure Control Plan
07-005 Tuberculosis Infection Control
07-006 Maintenance Inspection of Vehicle’s Wheelchair Tie-Down Systems
07-007 Emergency Relocation of Services
07-012 Infection Control and Prevention Plan


07-013 Surveillance of Infection

07-014 Managing Sharps
07-015 Life Safety/Fire and Emergency Preparedness
07-019 Prevention and Management of Violence in the Workplace and Attachments


07-020 Smoking and the Use of Tobacco Products and Electronic Cigarettes in HealthWest Facilities

07-021 Hazardous Material Safe Handling and Disposal
Attachment A – MHC, Attachment B Brinks, Attachment C Indian Bay,
Attachment D Wesley-Roberts,
Attachment G Clubhouse, Form A177 Critical Incident Review
Organizational Performance
09-001 Quality Assessment and Performance Improvement
09-003 Clinical Chart Review
10-001 CMH Contracts /Lease Agreements, Attachment A, 10-001 Attachment B, Attachment B2,

Attachment C

10-002 Notification of Termination of Contracted Providers to Individuals, Agency, Staff,
and Other Contracted Providers
10-003 Contracted Vendor/ Provider Application and Compliance Review
10-004 Credentialing and Re-credentialing of Providers
10-005 Provider Conflict of Interest
10-006 Provider / Contractor Business and Financial Status
10-007 Provider Compliance with Michigan Mental Health Code/ MDHHS-ORR Requirements
10-008 Provider Orientation and Implementation of Person-Centered Planning
10-009 Environment of Care
10-010 Infection Control
10-011 Clinical and Support Services Documentation
10-012 Maintenance of Provider Manual
10-013 Notification of Decision to Providers
10-014 Monitoring of Ownership and Control Interests of Providers for Exclusion from
Participation in Federal Health Care Programs10-015 Follow-up on Group Home Maintenance10-016 Designating Collaborating Organization                                                                                                                 Organization (DCO)
Customer Service
11-001 Implementation and Monitoring of HealthWest Customer Satisfaction Surveys
11-003 Orientation: Addressing Educational Needs of Persons Served
11-005 Agency Standards of Customer Service


11-006 Assuring Appropriate Accomodations

Best Practice Guidelines
12-001 Antabuse Protocol
12-002 Person Centered Planning Guidelines,5885,7-339-71550_2941_4868_4900—,00.html
12-003 Medical Staff Peer Review Protocol
12-005 Prescribing Psychotropic Medications for Children and Adolescents
12-006 ADHD Protocol
12-007 Nursing Guidelines (attachment A) (attachment B)
12-008 Monitoring of Children and Adolescents Being Treated with Ant-depressants
12-009 Requests for Behavioral Support Services
12-010 Simultaneous Use of Multiple Psychotropic Medications
12-011 Prescribing for Individuals with Co-Occurring Disorders
12-012 Suicide Assessment and Intervention
12-013 Relapse Prevention
12-014 Guideline for Prescribing Psychotropic Medications during Pregnancy for Individuals Receiving Services
12-015 Staff Medication Assistance

12-019 Medication Assisted Treatment

Affiliation Policies/Procedures