Suicide Prevention

If there is an immediate fear of death or injury, please call 911. Any suicidal thought is a risk. HealthWest's crisis line is (231)-722-HELP.  Please call:

Suicide Prevention Lifeline:

(800) 273-TALK (8255)

HealthWest crisis helpline:

231) 722-HELP (4357)

More Information


Accessing Services


For individuals seeking supports and services from HealthWest, you can call our Access Center at (231) 720-3200 for a phone screening or to set up an in-person appointment. You can also walk in during business hours and request a screening.  Your conversations are private and confidential. Trained and licensed clinicians will talk with you to determine your needs and eligibility. If you do not qualify for services, our staff will assist you to find other agencies in the community who might be able to help. View our Guide to Services to learn more.



Service Eligibility


The Michigan Department of Community Health (MDCH) sets eligibility criteria for HealthWest services. Services are available to those who:


  • Live in Muskegon County.
  • Have a serious mental illness, developmental disability, serious emotional disturbance, and/or co-occurring substance use disorder.
  • Have Medicaid. If you do not have insurance, we can help you fill out a Medicaid application. If you do not have insurance and meet all other eligibility criteria, you may be placed on a waiting list.
  • Demonstrate medical need for services.



Medical Necessity


Services authorized for treatment of a behavioral health and/or co-occurring substance use disorder concern must be medically necessary. You will participate in a screening of your needs to identify the type of services you might be eligible to receive. Medical necessity also means that the amount (how much of a service you get), scope (who provides the service and how), and duration (how long the service will last) of your services are enough to meet your needs. Medicaid recipients are guaranteed to receive services that are medically necessary. For people who have no insurance, there is no guarantee they will get services if there is not the money to provide those services, and they may be placed on a waiting list.


If you have Medicaid:


  • You are eligible for a specific set of services based on medical necessity. Explore our Guide To Services to learn more.
  • You cannot be put on a waiting list for a service considered “medically necessary” unless you are in agreement.


If you do not have Medicaid (General Fund):


  • The list of services is not as large as it is for those who have Medicaid. Explore our Guide To Services to learn more.
  • You can be put on a waiting list if there is not enough funding to provide the service and you do not qualify for Medicaid.




We accept referrals from a variety of resources including schools, doctor offices, and mental health professionals. Concerned family or friends may call to inquire about services, but anyone over the age of 18 who serves as their own guardian will have to call to make their own referral. Parents or legal guardians can make referrals for anyone under the age of 18.



Payment for Services


If you are enrolled in Medicaid and meet the criteria for the specialty behavioral health and/or co-occurring substance use disorder services, the total cost of your authorized mental health or substance abuse treatment will be covered (no fees will be charged to you.) If you are a Medicaid beneficiary with a deductible (“spend-down”), as determined by DHHS, you may be responsible for the cost of a portion of your services.  In this case there is a sliding fee scale.  You can find the costs on the Sliding Fee Scale provided here:


Sliding Fee Scale-English


Make sure that you inform HealthWest of all the insurances that you are covered by, as well as any changes to your insurance. If you fail to provide insurance information you may be at risk of being charged for services.


If you do not have insurance, payment is based on what you can afford. When you begin treatment, we will work with you to determine what your costs will be. Please notify us of any changes in your status, income or insurance.



Substance Use Disorder Services


People who have a substance use concern who are not receiving services from HealthWest and who are seeking outpatient services, residential, or sub-acute detox services can present directly at any outpatient provider in the Lakeshore Regional Partner network. Designated Entry providers will conduct pre-screening to determine eligibility for funded services. If eligible for services, a full assessment will be completed and recommendations for providers to meet their service needs will be provided.


Designated Entry Provider for adolescents: Wedgewood (616) 942-7294


Designated Entry Provider for adults: HealthWest (231)-720-3200 and Mercy Life Counseling (231) 726-3582



Emergency Services


A mental health emergency is when a person is experiencing symptoms and behaviors that can reasonably be expected in the near future to lead him/her to harm self or another; and/or because of his/her inability to meet his/her basic needs she/he is at risk of harm; and/or the person’s judgment is so impaired that he/she is unable to understand the need for treatment and that his/her condition is expected to result in harm to him/herself or another individual in the near future.



You have the right to receive emergency services at any time, 24 hours a day, 7 days a week, without prior authorization for payment of care. If you have a mental health emergency, you should seek help right away. At any time during the day or night, call (231) 722-HELP OR call 911 OR go to your nearest hospital emergency room.



After you receive emergency mental health care and your condition is under control, you may receive mental health services to make sure your condition continues to stabilize and improve. Examples of post-stabilization services are crisis residential, case management, outpatient therapy, and/or medication reviews. Prior to the end of your emergency-level care, we will help you to coordinate your post-stabilization services.



Out of County Emergency Mental Health Care


If you have Medicaid, carry your card with you at all times. You are covered for emergency mental health services anywhere within the State of Michigan. If you have a mental health emergency while you are outside of the county where you receive services, you should contact the Community Mental Health (CMH) office where you are during the time of the emergency, or go the nearest hospital emergency room. The CMH office where you are during the emergency will contact HealthWest to arrange for your care.