Thank You For The Work You Do On Behalf Of The People We Serve
Provider Information, Policies, and Procedures
At HealthWest, we value the relationships we hold with our contracted providers in Muskegon County and surrounding communities. With your help, we offer integrated quality care, pathways to a bright future, and expanded access to behavioral health and prevention services.
Interested In Becoming A Provider?
• HealthWest Provider Directory
• Lakeshore Regional Entity Provider Directory
• Lakeshore Regional Entity Provider Contract
• Michigan Medicaid Provider Manual
• HealthWest Code of Ethics
• HealthWest Mission and Values
• Clinical Practice Guidelines
• Quality Assurance & Performance Improvement Plan (QAPIP)
• FY23 QAPIP Action Plan
• FY22 QAPIP Annual Review
Provider Contract Attachments
HealthWest offers a variety of trainings available to individuals and organizations who have a contract with us to provide services.
Online Training Courses
At HealthWest, we use the Lakeshore Learning Management System (Lakeshore LMS) as our platform for classroom and online training courses. This learning platform uses a self-registration system in which each student registers for both the online and classroom courses they wish to complete. Sign-up here: https://lakeshoretraining.org/
Need to Receive Training or Need Help?
Phone: 231-724-6057, Monday through Friday, 8:00 A.M. to 5:00 P.M.
Provider Credentialing Information
Delegation of Credentialing
HealthWest delegates responsibility for credentialing and re-credentialing of employed and subcontracted direct service providers to contracted provider organizations. Credentialing and Re-Credentialing carried out by provider organizations must uphold all contractual requirements and be done in accordance with HealthWest policies and MDHHS Credentialing and Re-Credentialing Processes.
Monitoring and Oversight
Beginning in FY24, HealthWest will perform quarterly audits on a random sample of provider staff to ensure they are appropriately credentialed and fully trained according to contract requirements. Attachment I of the contract spells out specific training requirements based on the services provided. You can find Attachment I by clicking here.
Tools and Resources
Provider organizations are encouraged to refer to HealthWest policies 02-026, 10-004, and 10-016, as well as MDHHS Credentialing and Re-Credentialing Processes for more information. Tools used by HealthWest and the LRE during credentialing audits are also available below for reference and to assist in preparing for audits. These tools, identified by provider type, can be found by clicking here.
Latitude 43 Electronic Health Record
Latitude 43 Forms
Behavioral Health Contracted Provider Access Forms
• BH Provider EHR User Account Form
Substance Use Disorder Contracted Provider Access Forms
• SUD EHR User Account Form & SUD New Hire Employee Verification Form *(Staff working with consumers must have BOTH of the forms filled out for access)
• SUD Providers Requiring ASAM Continuum Training
• ASAM Continuum Michigan User Manual
The ASAM Continuum biopsychosocial assessment is required by MDHHS for adult clients (18+) whose services are funded through Medicaid, Health Michigan and/or Block Grant.
After the clinician has completed their training, a Latitude 43 New User Request Form must be submitted requesting clinical access in the system. Staff who have not yet completed the credentialing process for the provision of clinical services, will also need to submit the New Hire Employee Verification Form.
For troubleshooting or assistance, please contact the help desk at Latitude43Support@healthwest.net.