Provider Policies
Leadership
Human Resources
02-007 Screening, Orientation and Supervision of Community Mental Health Services Volunteers
02-008 Internships, Practicums and Student Observers
02-011 Verification of License, Certification or Registrations
02-015 Clinical Supervision updated 11/2025
02-016 Workforce Development updated 10/2025
02-026 - Credentialing and Re-credentialing Requirements
02-030 - Background Check Policy
Finance
03-014 Provider Claim Dispute Resolution updated 08/2025
03-023 Service Rate Changes updated 01/2026
03-024 Sliding Fee Discount Program Policy
Recipient Rights
04-001 Confidentiality of Recipient Information/Records and Privileged Communications updated 01/2026
04-002 Exchange of Recipient Information
04-003 Informed Consent for Community Health Treatment updated 01/2026
04-004 Duty to Warn updated 01/2026
04-005 Responding to Subpoenas updated 7/2025
04-006 Safeguarding the Rights of Recipients updated 01/2026
04-008 Family Planning updated 1/2026
04-009 Restraint, Seclusion, and Physical Intervention updated 01/2026
04-010 Services Sited to Condition, Dignity, and Respect updated 11/2025
04-011 Change in Type of Treatment updated 01/2026
04-012 Comprehensive Examinations - Residential Facilities
04-013 Treatment by Spiritual Means – Residential Facilities updated 01/2026
04-014 Right to Entertainment Material, Information and News
04-015 Recipient Communication by Mail, Telephone, and Visits updated 01/2026
04-016 Personal Property and Funds updated 01/2026
04-017 Freedom of Movement updated 01/2026
04-018 Resident Labor – Residential Facilities and Other Locations updated 01/2026
04-019 Critical Incidents Risk Events and Sentinel Events
04-020 Reporting of Abuse and Neglect updated 01/2026
04-021 Reporting a Death of a Recipient updated 10/2025
04-022 Complaints, Appeals and Dispute Resolution updated 11/2025
04-023 Managed Care Complaints, Grievances and Appeals
04-024 Peer Review and Root Cause Analysis
04-025 Advance Directives
04-026 Recipient Rights for Substance Abuse Programs updated 01/2026
04-028 Choice of Mental Health Professional
Management of Information and Technology
Health and Behavior Management
06-001 Behavioral Support Committee
06-004 Professional Assessment
06-007 Sexual Activity in Residential Facilities updated 11/2025
06-008 Medication Errors and Medication Documentation Forms
06-009 Formulary of Psychotropic Medications updated 01/2026
06-010 Medication Management updated 01/2026
06-011 Coordination of Care for Primary Care Physicians updated 08/2025
06-012 Health Screen and Physical Examinations
06-015 Clinical Documentation Standards updated 01/2026
06-016 Clozaril/Clozapine Treatment Systems (CTS) Procedures
06-018 Responding to Medical Emergencies
06-019 HealthWest Adult Jail Diversion Practice
06-020 Self-Determination
06-022 Access Process for Adults/Children with Mental Illness and Individuals with Developmental Disabilities updated 10/2025
06-023 Utilization Management updated 10/2025
06-024 Managing COFR persons updated 10/2025
06-025 Telemedicine/Telehealth updated 11/2025
06-026 Person Centered Planning updated 01/2026
06-035 Continued Stay Reviews for Inpatient Hospitalizations, Crisis Residential, Partial Hospitalization, SUD Long Term Residential
Environment of Care
07-002 Staff Travel and Use of County Vehicles
07-003 Exposure Control Plan
07-006 Maintenance Inspection of Vehicle’s Wheelchair Tie-Down Systems
07-012 Infection Control and Prevention Plan
07-014 Managing Sharps
07-015 Life Safety Fire and Emergency Prep Procedures
07-019 Prevention and Management of Violence in the Workplace
07-021 Hazardous Material Safe Handling and Disposal
07-023 Bed Bugs updated 09/2025
Organizational Performance
09-001 Quality Assessment and Performance Improvement updated 11/2025
09-003 Peer Chart Review updated 01/2026
09-004 Risk Management
Contracts
10-001 CMH Contracts /Lease Agreements updated 7/25
10-002 Notification of Termination of Contracted Providers to Individuals, Agency, Staff, and Other Contracted Providers updated 7/25
10-003 Contracted Vendor/ Provider Application and Compliance Review updated 08/2025
10-004 Credentialing and Re-credentialing of Contracted Agency Providers
10-005 Provider Conflict of Interest updated 08/2025
10-006 Provider Contractor Business and Financial Status NEW 10/2025
10-007 Provider Compliance with Michigan Mental Health Code/ MDHHS-ORR Requirements updated 7/25
10-009 Environment of Care updated 7/25
10-010 Infection Control updated 7/25
10-011 Clinical and Support Services Documentation updated 08/2025
10-014 Monitoring of Ownership and Control Interests of Providers for Exclusion from Participation in Federal Health Care Programs
10-016 DCO Requirements updated 08/2025
10-017 Provider Orientation
10-018 Provider Capacity and Services updated 08/2025
10-019 Home and Community Based Services updated 01/2026
Customer Services
11-001 Implementation and Monitoring of HealthWest Customer Satisfaction Surveys
11-003 Orientation: Addressing Educational Needs of Persons Served
11-005 Agency Standards of Customer Service
11-006 Assuring Appropriate Accommodations
Best Practice Guidelines
12-007 Nursing Guidelines updated 09/2025
12-010 Simultaneous Use of Multiple Psychotropic Medications
12-012 Suicide Assessment and Intervention updated 10/2025
12-013 Relapse Prevention and Wellness updated 10/2025
12-018 Professional Provider Recruitment and Retention
12-019 MAT
12-020 Trauma Informed Care updated 01/2026